When unfortunate things are said, feelings are hurt, relationships are at risk, and hopeful healing isn’t optional leaders must take on the pivotal role of mending fences and building bridges. But where to start? And what questions must be asked and answered before, during and after an issue or incident.

Rebuilding trust and working through anger means being skilled and patient, firm and understanding and above all…caring enough to help the wounded parties heal and move on. 

Instructor: Michael Lewis